3T Pro Privacy & Terms

01Scope of This Policy

This Privacy Policy explains how 3T Productions Inc collects, uses, and shares information through our public website at https://3tpro.com and related public marketing pages (the "Site").

This policy applies only to the public Site. It does not cover the data we process when delivering managed IT services to our clients — including any client portal, payments portal, documentation platform, or support systems. The handling of client and end-user data through those services is governed by the separate written agreements (such as Master Service Agreements) between 3T Pro and each client, not by this policy.

The Site is intended for businesses and visitors located in the United States. We do not direct the Site to, or design it for, residents of the European Union, the United Kingdom, or Canada.

02Information We Collect

Information you provide to us. When you submit our contact or "Schedule a Free Consultation" form, we collect the information you choose to give us, which typically includes your name, business email address, phone number, company name, and the contents of your message.

Information collected automatically. When you visit the Site, our analytics provider automatically collects certain technical information, including your Internet Protocol (IP) address, device and browser type, operating system, referring and exit pages, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies (see Section 4).

We do not ask for or knowingly collect sensitive personal information through the Site, such as Social Security numbers, financial account numbers, government-issued identifiers, precise geolocation, genetic or biometric data, or health information.

03How We Use Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the consultation, quote, or information you request.
• To operate, maintain, secure, and improve the Site and its content and navigation.
• To understand how visitors use the Site through analytics.
• To send you communications you have requested, and to confirm information you have submitted.
• To comply with our legal obligations and enforce our terms.

We do not use the personal information collected through the Site for automated decision-making that produces legal or similarly significant effects, and we do not engage in targeted advertising.

04Cookies and Analytics

We use cookies and similar technologies on the Site for essential functionality and analytics. We do not use advertising or targeted-advertising trackers on the Site.

Analytics. We use Google Analytics to understand how visitors interact with the Site. Google Analytics collects information such as your IP address, device information, and browsing activity on the Site, and acts as our service provider for this purpose. You can learn about Google's practices in the Google Privacy Policy and opt out of Google Analytics across websites using the Google Analytics Opt-out Browser Add-on.

Your choices. Most browsers let you block or delete cookies through their settings. We honor recognized browser-based privacy preference signals, including the Global Privacy Control (GPC).

05How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own purposes or for advertising.

We use a small number of service providers who process information solely on our behalf and only to provide services to us. These include our website hosting provider, our analytics provider (Google Analytics, configured as described in Section 4), and our email provider. These providers are not permitted to use your information for their own purposes.

We may also disclose information in the following limited circumstances:

• Legal and protective disclosures. If required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud or security issues.
• Business transfers. If 3T Pro is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

The categories of third parties to whom we may disclose information are limited to: our hosting provider, our analytics provider, our email provider, and our professional and legal advisors.

06Artificial Intelligence and Machine Learning

We do not use the personal information collected through the Site to train artificial intelligence, machine learning, or large language models.

07Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information collected through the Site against unauthorized access, use, or disclosure. These measures include encryption of data in transit to the Site (HTTPS/TLS), access controls that limit which personnel can view information submitted to us, and security awareness training for our employees. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Your Privacy Rights

Depending on your state of residence, you may have some or all of the following rights regarding the personal information we hold about you:

• Right to access / know the personal information we have collected about you.
• Right to correct inaccurate personal information.
• Right to delete personal information we have collected from you.
• Right to data portability — to obtain a copy of your personal information in a portable format.
• Right to opt out of any "sale" or "sharing" of your personal information. As stated in Section 5, we do not sell or share your personal information.
• Right to non-discrimination for exercising your privacy rights.

Texas residents. Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the rights listed above. If we decline to act on your request, you may appeal that decision by contacting us at the address in Section 14; if we deny your appeal, you may contact the Texas Attorney General.

Residents of other states. We extend the rights described above to residents of other U.S. states with comprehensive consumer privacy laws, including California, to the extent those laws apply to us.

How to exercise your rights. Submit a request by emailing privacy [at] 3tpro [dot] com or using our contact form. We verify your request by confirming the email address associated with your inquiry, and we will respond within the timeframe required by applicable law. You may use an authorized agent to submit a request on your behalf where the law permits.

09Data Retention

Our Site does not store contact-form submissions in a database on the Site itself. When you submit the form, your message is transmitted to us by email so that we can respond. We retain that message only as long as necessary to respond to your inquiry and to maintain ordinary business records, after which it is deleted.

10Data Residency

Information collected through the Site is stored and processed in the United States. The Site is not intended for users outside the United States, and we do not knowingly transfer personal information internationally.

11Children's Privacy

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information through the Site, please contact us and we will delete it.

12Information We Do Not Collect

For clarity: through this public Site we do not collect or process genetic information, biometric identifiers, protected health information, consumer health data, or video viewing or subscription information.

13Changes to This Policy

We review this policy periodically and update it as our practices or applicable laws change. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

14Contact Us

If you have questions about this policy or wish to exercise a privacy right, contact us at:

01Website Content and Intellectual Property

All content on 3tpro.com belongs to 3T Pro, Inc. or its licensors. This includes text, images, graphics, layouts, source code, scripts, stylesheets, videos, audio, and other site materials.

"3T," "3T Pro," "3T Pro Computer Solutions," the 3T swoosh mark, and related logos or branding are trademarks or service marks of 3T Pro, Inc.

You may view the website for your own personal or internal business reference. You may not copy, republish, scrape, harvest, mirror, frame, sell, license, modify, reverse-engineer, or reuse any part of the website without 3T Pro's written permission.

You may not use 3T Pro's website, content, code, or data to train, fine-tune, develop, evaluate, benchmark, or improve any artificial intelligence, machine-learning, large-language, or similar model without written permission.

To request permission to use 3T Pro content or branding, email support [at] 3tpro [dot] com.

02Acceptable Use of Services

You may use 3T Pro's hosting, network, email, server, and domain services only for lawful purposes and only in a way that does not harm 3T Pro, other customers, our vendors, or the public.

You may not use 3T Pro services to:

• send spam or operate an open mail relay;
• host, store, transmit, or display illegal, infringing, defamatory, threatening, abusive, obscene, exploitative, or harmful material;
• distribute malware, ransomware, phishing tools, stolen credentials, pirated media, cracked software, or similar material;
• scan, attack, disrupt, or attempt unauthorized access to any system or network;
• participate in denial-of-service activity or spoof, hijack, or forge network information;
• overload shared resources such as CPU, memory, storage, bandwidth, I/O, or IP space;
• bypass usage limits, license terms, rate limits, or security controls;
• resell or sublicense services unless 3T Pro has signed a written reseller agreement with you.

3T Pro may suspend, limit, remove, or terminate services if we reasonably believe this policy has been violated. We may also cooperate with lawful law-enforcement requests.

03Billing, Payment, and Cancellation

Unless a written agreement says otherwise, services are month-to-month. The minimum billing period is one calendar month, and partial months are not prorated.

Fees are due on the invoice date and must be paid in U.S. dollars. You authorize 3T Pro to charge your payment method on file for recurring fees and past-due balances.

Accounts more than 15 calendar days past due may be suspended. Accounts more than 30 calendar days past due may be terminated, and data may be removed. Past-due balances may accrue interest as allowed by law, and a reconnect fee may apply after suspension.

Setup, migration, configuration, domain registration, renewal, restoration, redemption, and transfer fees are non-refundable.

Billing disputes must be sent in writing to support [at] 3tpro [dot] com within 30 days of the charge. After 30 days, the charge is final.

To cancel service, email support [at] 3tpro [dot] com at least 90 days prior to your service renewal date. Fees during the notice period remain due.

3T Pro may change rates, features, or service specifications with 30 days' email notice. Continued use after the change takes effect means you accept the change.

04Uptime, Backups, and Security

3T Pro targets 99.9% monthly network availability, measured at the edge of the 3T Pro network.

This target does not include scheduled maintenance, customer-caused issues, third-party outages, software failures, Internet-wide incidents, security events, or events outside 3T Pro's reasonable control.

If 3T Pro determines that qualifying downtime was caused solely by something within our control, the customer's only remedy is a service credit. Credits must be requested in writing within 30 days and are not paid in cash.

If backups are included in your plan, 3T Pro will use commercially reasonable efforts to maintain them. Backups are for disaster recovery only. They are not a replacement for your own backups, version control, or business-continuity planning.

You are responsible for securing your accounts, passwords, application code, websites, plug-ins, content management systems, email users, and devices.

If we believe a system is compromised, abusive, vulnerable, or being used for prohibited activity, we may suspend it, isolate it, restore it, remove content, or take other protective action without notice.

05Domain Names

3T Pro may register or manage domain names through third-party registrars. The registrar's terms, ICANN policies, and registry rules may also apply.

Unless we agree otherwise in writing, you are the registrant of record and are responsible for:

• choosing the domain name;
• making sure the domain does not violate another party's trademark or rights;
• keeping registration information accurate and current;
• paying renewal and related fees on time;
• responding to renewal notices;
• complying with ICANN, registrar, and registry requirements.

3T Pro is not responsible if a domain expires, is suspended, enters redemption, is transferred, or is lost because of non-payment, expired payment information, inaccurate contact information, or failure to respond to notices.

Domain registration, renewal, restoration, redemption, and transfer fees are non-refundable once submitted.

Registering a domain does not guarantee that you have the legal right to use it, and it does not protect the domain from legal challenge.

06Copyright Complaints and DMCA Notices

3T Pro respects copyright law and follows the Digital Millennium Copyright Act.

If you believe content on 3tpro.com infringes your copyright, send a written DMCA notice to 3T Pro using the contact information in Section 14. Your notice should include:

1. your physical or electronic signature;
2. identification of the copyrighted work;
3. identification of the allegedly infringing material and where it appears;
4. your name, mailing address, phone number, and email address;
5. a statement that you believe in good faith that the use is unauthorized;
6. a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act for the owner.

If your material was removed because of a DMCA notice and you believe the removal was a mistake, you may send a counter-notice using the same contact information.

3T Pro may suspend or terminate users or accounts that we determine are repeat infringers.

07User Submissions

If you send content to 3T Pro, such as testimonials, photos, support attachments, comments, or other materials, you confirm that you have the right to send it.

You grant 3T Pro a worldwide, royalty-free license to use, host, reproduce, modify, and display that content for operating and promoting 3T Pro's business. You still own your underlying work unless otherwise agreed in writing.

08Disclaimers

The website, content, hosting, domain, and related services are provided "as is" and "as available."

3T Pro does not guarantee that the website, content, or services will be accurate, complete, current, uninterrupted, error-free, secure, or suitable for any particular purpose.

No oral or written advice from 3T Pro creates a warranty.

09Limitation of Liability

To the fullest extent allowed by law, 3T Pro's total liability for any claim related to the website, content, hosting, domains, or services is limited to the fees paid by the customer for the affected service during the three months before the event giving rise to the claim.

3T Pro is not liable for lost profits, lost revenue, lost business, lost or corrupted data, loss of goodwill, replacement service costs, or indirect, incidental, special, consequential, or punitive damages.

10Indemnification

You agree to defend, indemnify, and hold harmless 3T Pro, its owners, officers, directors, employees, contractors, agents, affiliates, and vendors from claims, losses, damages, costs, and expenses, including reasonable attorneys' fees, arising from:

• your use of the website or services;
• your content, website, email, application, or domain name;
• your violation of these terms;
• your violation of law;
• your violation of another party's rights;
• any domain, copyright, trademark, privacy, defamation, or similar dispute related to your use of 3T Pro services.

11Enforcement and Remedies

3T Pro may enforce these terms using any lawful remedy, including suspension, termination, removal of content, domain action, injunctive relief, damages, costs, and attorneys' fees.

Unauthorized use of 3T Pro intellectual property may cause irreparable harm, and 3T Pro may seek injunctive or equitable relief without first providing pre-suit notice when necessary to prevent serious harm.

3T Pro may lock, suspend, transfer, cancel, or otherwise act on a domain when required by a court, registrar, registry, arbitration tribunal, UDRP or URS panel, or other lawful authority.

12Governing Law and Venue

These terms are governed by Texas law and applicable U.S. federal copyright and trademark law.

Any dispute must be brought in the state district courts in Dallas County, Texas, or the United States District Court for the Northern District of Texas, Dallas Division, unless applicable law requires otherwise.

Each party consents to those courts and waives objections to venue or inconvenient forum.

Each party waives the right to a jury trial.

Disputes must be brought individually. Class, collective, consolidated, and representative actions are waived.

Before filing a claim, the complaining party must give the other party 30 days' written notice and a good-faith opportunity to resolve the issue, unless immediate equitable relief is needed.

Any claim against 3T Pro must be brought within two years after it arises, unless a shorter period is allowed or required by law.

13Changes, Notices, and General Terms

3T Pro may update these terms by posting an updated version or by giving email notice where required. Continued use after the effective date means you accept the updated terms.

Neither party is responsible for delay or failure caused by events outside its reasonable control, including utility outages, vendor outages, telecommunications failures, cyberattacks, denial-of-service attacks, ransomware, zero-day vulnerabilities, war, terrorism, civil unrest, severe weather, fire, flood, earthquake, pandemic, public-health emergency, government action, or labor disruption.

If any part of these terms is unenforceable, the rest remains effective.

A failure or delay in enforcing a right is not a waiver.

Nothing in these terms creates a partnership, agency, joint venture, employment relationship, or third-party beneficiary relationship.

Important provisions, including ownership, restrictions, disclaimers, liability limits, indemnification, governing law, venue, jury waiver, class-action waiver, and enforcement rights, survive termination.

14Contact