Our services · one team, the whole stack

One IT team for your Help Desk. Networking. Cloud Services. Cybersecurity. Disaster Recovery. AI Automation. Business.

Most DFW companies have IT scattered across four or five vendors. 3T Pro runs the full stack under one roof — staffed by the same techs you'll know by name.

200+ networks managed
32+ years owner-operated
24/7 help desk
HELP DESK● NETWORKING● CLOUD SERVICES● CYBERSECURITY● MANAGED SERVICES● DISASTER RECOVERY● AI AUTOMATION● IT STRATEGY●
FULL STACK / one contract, one invoice

One team, the whole stack.

Help desk, network, cloud, security, servers, hardware, AI — sized to your business and run by the same techs you'll know by name. Owner-operated since 1992. No call centers, no contractor swaps mid-engagement.

THREE WAYS / how a business typically covers IT

Full-stack managed IT vs. internal admin vs. break/fix.

Three different shapes of IT support. Numbers, not adjectives — pick the one that fits how you actually want to run.

Full-Stack Managed IT Owner-operated, flat monthly fee
Internal admin One person, no backup
Break/fix Pay-per-incident
Response time
✓ Median 90s pickup
— Depends on workload
— Hours to days
Predictable cost
✓ Flat monthly
— Salary + benefits
— Variable, surprise invoices
After-hours coverage
✓ 24/7 on-call engineer
— One human, vacation gaps
— Best-effort callout
Strategic guidance
✓ Roadmap with numbers
— Heads-down on tickets
— Out of scope
Scope
✓ Whole stack: helpdesk, network, cloud, security
— Whatever fits in 40 hrs
— Whatever just broke
Hardware procurement
✓ Sourced + pre-configured
— They become a buyer
— Per-job add-on

Full-Stack Managed IT

  • Median 90s pickupResponse
  • Flat monthlyCost
  • 24/7 on-callAfter-hours
  • Roadmap with numbersStrategy
  • Whole stackScope
  • Sourced + pre-configuredHardware

Internal admin

  • Depends on workloadResponse
  • Salary + benefitsCost
  • One human, vacation gapsAfter-hours
  • Heads-down on ticketsStrategy
  • Whatever fits in 40 hrsScope
  • They become a buyerHardware

Break/fix

  • Hours to daysResponse
  • Variable, surprise invoicesCost
  • Best-effort calloutAfter-hours
  • Out of scopeStrategy
  • Whatever just brokeScope
  • Per-job add-onHardware
DAILY OPS / aggregated across managed clients

Across every DFW network
we run, today.

Daily data as of —

0M Endpoint events processed
0 Exploit attempts blocked
0 Patches applied today
0K Phishing emails neutralized
0s Median help-desk pickup
0M Identity events analyzed
FIT CHECK / pick the one that sounds like you

Which IT situation are you in?

A

We have nobody running this.

No internal admin. Tickets pile up, the backup nobody tested last quarter is still untested, and "Bob who's good with computers" is an accountant.

  • Full-stack managed IT lands the whole thing on our desk
  • Named engineer answers your phone
  • Quarterly business review with a written roadmap
  • One monthly invoice, predictable cost

One team takes the whole stack

B

We have someone, and they're drowning.

One IT admin, no backup, no time for strategy. The day-to-day eats them alive — and when they go on vacation, nobody picks up the phone.

  • Co-managed IT augments your admin without replacing them
  • We take after-hours, weekends, the drudgery
  • Your admin keeps the relationships and the tribal knowledge
  • Strategy and roadmap support on top

Co-managed sits next to your admin

HOW ENGAGEMENTS START / three steps, no surprises

From first call to running.

Three steps before anything is signed. You leave the discovery call with a concrete scope and a straight answer on whether 3T Pro is the right fit.

  1. 01

    Discovery.

    30-minute call. Your stack, your pain points, your timeline. We listen first, then ask specific questions about how things actually run today. No sales pitch.

    30 min onsite or remote

  2. 02

    Proposal.

    Free network assessment plus a written scope, a flat-fee monthly number, and what "done" looks like — in plain English. No per-ticket gotchas, no "starting at." You keep the document whether you hire us or not.

    Free 1–2 weeks

  3. 03

    Onboarding.

    Onboarded, monitored, supported. Same engineer every time. Monthly KPI report. Quarterly business review with budget and roadmap. You know the human who picks up your phone from day one.

    2–4 weeks to running

SERVICE AREA

Managed IT services across Dallas-Fort Worth.

Every service on this page, from the 24/7 help desk and onsite IT support to disaster recovery, security and network monitoring, cloud services, and IT strategy, is delivered by the same Richardson-based team under one managed IT agreement.

Our office is at 100 N Central Expy, Suite 1000 in Richardson, and most client sites sit within roughly 35 miles of it: downtown Dallas and the Design District, the Telecom Corridor in Richardson and Plano, Garland and Irving, Arlington and Fort Worth. Engineers drive to those offices with the parts in the truck. Remote IT support reaches your staff wherever they're working that day, home office, hotel, job site, or airport gate, and the engineer who knows your environment is the one who picks up.

  • Dallas
  • Fort Worth
  • Arlington
  • Plano
  • Garland
  • Irving
  • Frisco
  • McKinney
  • Grand Prairie
  • Denton
  • Mesquite
  • Carrollton
  • Lewisville
  • Richardson
  • Allen
  • Flower Mound
  • Mansfield
  • North Richland Hills
  • Rowlett
  • Wylie
  • Euless
  • DeSoto
  • Grapevine
3T Pro IT support van
READY?

Pick a piece. Then we'll talk pricing.

Free 30-minute discovery call plus a free network assessment. You leave with a concrete scope and a flat-fee number — not a sales pitch.

Scope a free assessment →

Or call us at (972) 509-0585 · Mon–Fri 8:30 a.m. – 5:30 p.m. CT