Answers before you hire us.

Managed IT services are outsourced IT support, monitoring, security, patching, and planning for a business network, handled for a flat monthly fee instead of per-incident billing. The day-to-day work that would otherwise sit on one in-house tech, or get scattered across three vendors, lives in one place. 3T Pro has run managed IT for DFW businesses since 1992.

Help desk support, 24/7 monitoring of servers and network, patch management, antivirus and endpoint security, email and identity protection, backup and disaster recovery, hardware procurement, and vendor coordination. An account lead who knows your environment sits across all of it. Exact coverage depends on the tier. Our rates page has the per-tier breakdown.

Per-user or per-device monthly fee, sized to the environment. Cost depends on user count, device count, risk profile, onsite coverage needs, and whether support runs hourly or unlimited. Silver is hourly when you call; Gold and Platinum are flat-fee monthly. Project work is bid separately. Our rates page walks through the math.

A managed service provider (an MSP) runs and supports a business's IT under a single contract. That covers workstations, servers, Microsoft 365 or Google Workspace, the network, security, backups, hardware procurement, vendor coordination, and the planning that decides what gets bought next. The goal is one accountable team instead of a handful of partial-coverage vendors.

Co-managed IT means your internal IT person or team stays in place, and an outside provider covers the pieces they don't have time, tooling, or specialty for. A common split: internal handles day-to-day user support and project requests; we handle 24/7 monitoring, security, after-hours coverage, and escalation. It works when the role boundaries are written down on day one. Our managed services page has the full-coverage breakdown for comparison.

Outsourced IT support is when a business hires an outside firm to handle technology instead of building an internal IT department. It can replace an in-house hire entirely, or sit alongside one as co-managed. For most small and midsize DFW businesses, outsourced IT is the practical way to get help-desk depth, after-hours coverage, and security tooling without payroll-loading the entire stack. Our managed services page walks through what that engagement looks like in practice.

Hourly and daily rates are the baseline. Most projects and programs are bid and priced individually, so you pay for the work in front of you rather than a generic retainer. Ongoing managed IT runs in three tiers (Silver, Gold, and Platinum) sized to the environment and the support shape you want.

Three tiers, same engineers and same stack behind them. Silver is hourly support, billed in 15-minute increments, a fit for businesses that want help on call without a flat monthly commitment. Gold covers unlimited remote support plus hourly onsite. Platinum covers unlimited remote and unlimited onsite. Tier upgrades are allowed mid-term (Silver to Gold to Platinum) as the business grows into the support it wants. Full breakdown on our rates page.

Yes. Our services are scalable, and we'll size an engagement to the project scope, your schedule, and your budget. A one-time cutover, a server refresh, a cloud migration are all fair starting points. If the work opens into an ongoing relationship, we'll talk about that when the project closes, not before.

Yes. We'll have access to your company's data, so we'll abide by whatever your legal and business counsel requires. If you don't have a standard NDA, we can share ours as a starting point.

We support businesses across Dallas–Fort Worth, including Dallas, Fort Worth, Richardson, Plano, Garland, Arlington, McKinney, Frisco, Irving, Carrollton, and Lewisville. Our standard onsite coverage starts with a 35-mile radius from our Richardson office; confirm your address, dispatch arrangements, and any travel charges with us before booking. Remote support reaches further — we have active clients in 14 US states. Onsite work beyond the standard area, including out of state, is available under a custom agreement.

Yes. We have active clients in 14 US states, supported day-to-day via remote tools, cloud-hosted environments, and email and phone coordination. Our standard onsite area starts with a 35-mile radius from Richardson; confirm coverage for your specific office. Visits beyond that area, including out of state, are priced and scheduled under a custom agreement. Monitoring, help desk, security, projects, Microsoft 365, identity, and cloud all translate cleanly across state lines.

Week one is documentation: devices, users, network, vendors, licenses, passwords, anything legacy that lives in someone's head. Week two, monitoring and security agents deploy and get tuned to the environment. Week three, the help-desk number routes to us and tickets start flowing. The handover is written, not memorized.

If someone on your current bench is doing one piece well, we'll collaborate at your direction. Honest preference: we work best as the sole IT provider, because that's where the handoffs stop being handoffs and accountability sits in one place. A split setup is on the table if it fits your business better.

The person carrying day-to-day responsibility for your IT should be our day-to-day contact. Anyone else with a stake in IT strategy stays in the loop and gets pulled in when it matters. You don't need a committee on every ticket.

Once the agreement is signed, a project manager or account manager is assigned and becomes your primary contact. Your sales contact and 3T Pro leadership stay reachable for the conversations that need them.

Initial contact is phone or email. Once we're working together regularly, your 3T Pro contact adapts to whatever fits your business: phone, email, and the support portal.

In our usage, cloud means shared, internet-delivered infrastructure (networks, servers, storage, applications) that your business accesses on demand rather than buying and maintaining every box on premises. It usually lowers up-front capital cost and makes rolling out new services safer. We run both Microsoft 365 and Azure for clients, and we can scope a hosted desktop environment when that's the right fit.

Backup is one piece of a cloud plan, not the whole thing. Every system should be backed up, and off-site backup stands on its own even without cloud. Where cloud earns its place is scope: it can replicate not just your data but your full IT environment, including applications, networks, servers, and storage. Useful when "we lost the data" and "we lost the building" are both on the risk register.

Yes, for managed clients. Hardware procurement is a white-glove service inside our managed engagements. You email your account lead with what you need, we send a quote, and the machine shows up at the office pre-configured with a tech onsite to plug it in. Lenovo desktops and laptops, HPE servers, and the monitors and accessories to go with them.

Managed cybersecurity is ongoing protection (monitoring, response, training, and tooling) rather than a one-time install of antivirus. The pieces include endpoint security, email filtering, identity protection, patching, user training, backup verification, and a written response plan that exists before the incident. Our cybersecurity FAQ walks through the specific threats DFW business owners actually face.

Email, passwords, remote access, and cloud files are daily attack surfaces, and small businesses get targeted because they're easier to compromise than enterprises with dedicated security teams. One compromised account can cost money, data, and operating time. The practical work is closing the easy ways in: training, layered tooling, off-site backup.

AI helps most where there's repetitive cognitive work: drafting documents, summarizing meetings, answering internal questions, analyzing data, routing requests, automating handoffs. The useful version starts with one workflow, clear permissions on what data the tool can touch, and a way to measure whether it actually saves time. Our AI page covers the tools we deploy for DFW businesses and what each tier looks like.

Start with the workflow, not the tool. Check where the data goes, who can access it, whether it integrates with Microsoft 365 or your line-of-business apps, and how results get reviewed. If the tool can't be governed (data residency, audit trail, retention rules), it shouldn't touch client or employee data. The shape of the workflow decides the tool, not the other way around. Our AI page walks through how we vet and deploy tools for DFW businesses.