Flat-fee managed IT for Texas businesses. We run the help desk, the network, the cloud, the security stack, and the projects, with a named lead engineer on every account.
Choosing a managed service provider in Dallas starts with understanding your business’s day-to-day IT needs. Based in Richardson, 3T Pro serves businesses across DFW. If you’re also evaluating a managed security services provider, discuss your security priorities alongside your ongoing IT support needs.
Servers, workstations, and laptops patched, monitored, and replaced before they break. Provisioned on a standard image and retired on a schedule, not in a panic.
Patched + monitored
A managed firewall sits at the edge of every covered network. We run Cisco, UniFi, and SonicWall across 200+ active DFW business sites.
200+ networks defended
SentinelOne endpoint protection across every machine, plus an enterprise email security filter that blocks most phishing before it ever lands in an inbox.
SentinelOne included
24/7 phone, remote, and ticket-based support. Most issues resolve on a remote session. When they don't, a technician drives out the same business day.
90s median pickup
Three flat-fee tiers, sized to how your team works. Silver is hourly remote, 15-minute billing. Gold bundles unlimited remote with hourly onsite, sized for teams that call IT every week. Platinum bundles unlimited remote and unlimited onsite.
TIER 01 · SILVER
For shops with someone running IT internally who want predictable access to engineers without full coverage, Silver provides hourly support and access to a security stack with a help desk to call when something blows up. Support is billed in 15-minute increments with no minimum.
TIER 02 · GOLD
For most DFW businesses with 25–150 employees, this is the common fit: real-time help for users, practical server and endpoint support, and stronger day-to-day IT coverage. It includes everything in Silver, plus unlimited remote support, Microsoft 365 administration, patching, disaster recovery backups, and discounted onsite hours.
TIER 03 · PLATINUM
The answer for larger operations, regulated industries, or environments where a technician needs to be in the room often. This tier is built for businesses that need stronger hands-on support, faster onsite access, and a more mature security posture, especially those that have already been burned by downtime, compliance pressure, or a security incident.
Your network and firewall stream alerts to our console 24/7. When something breaks, a technician sees it before your users do.
A named engineer who knows your network, your vendors, and the line-of-business app nobody else understands.
A remote session handles most of what breaks. When it doesn't, a technician rolls out the same business day in most cases.
Flat scope, flat fee, one invoice that fits on a page. No per-ticket meter, no after-hours surcharges, no surprise line items.
Selective AI and automation packages plug into an existing managed-IT engagement — scoped one workflow at a time, priced as a fixed project on top of the tier fee, with depth at 3T Pro AI.
See AI engagements→More general questions live on the full FAQ.
A managed-IT agreement with 3T Pro covers your firewall, network, servers, workstations, email, endpoint security, patching, backups, disaster recovery, and help desk under one flat monthly fee. A named lead engineer knows your account; an on-call engineer covers after-hours. Hardware procurement is part of the same engagement — you email what you need, we send a quote, the machine arrives configured with a technician to plug it in. Tier-specific scope lives on the rates page.
Three tiers: Silver, Gold, Platinum. Silver is hourly support on a 15-minute billing increment. Gold is unlimited remote support plus hourly onsite. Platinum is unlimited remote plus unlimited onsite. Every tier carries the same security and monitoring baseline — what changes is how engineering hours are metered. Full mechanics and contract terms.
Terms are spelled out in the managed-support agreement — details sit in the proposal. The work and the price are written in before anyone signs, and clients can move between Silver, Gold, and Platinum mid-term when their needs change. Contract terms and agreement PDFs.
Yes, with caveats. Co-managed engagements work when your internal person owns a clear lane and we own a clear lane — usually they own the line-of-business apps, user workflow, and small-project work, and we own monitoring, backups, firewall, patching, and after-hours coverage. We turn down co-managed arrangements where the scope overlap produces finger-pointing on every incident; honest role division up front makes or breaks the relationship.
If you have ANY type of IT issue you need resolved, these are the guys to do it.
3T Pro is a true partner. We had a serious crisis and they didn't blink. They had us back up and running almost immediately. We could not be more impressed — or more grateful.
Business IT support reaches your staff wherever they're working that day, home office, hotel, job site, airport gate, or somewhere in between. Phone, screen share, or remote session, the engineer who knows your environment is the one who picks up.
30-minute discovery call plus a free network assessment. You leave with a concrete scope and a flat-fee number, not a sales pitch.
Or call us at (972) 509-0585 · Mon‑Fri 8:30 a.m. – 5:30 p.m. CT