Help Desk
Phone rings. A real in-house engineer picks up. Business-hours and after-hours, weekends and holidays.
- Average pickup under 90 seconds
- M365, Outlook, printers, VPN
- On-call engineer 24/7/365
Trusted by 200+ Business IT Support Customers
Your Dallas IT department. Fully managed.
3T Pro delivers managed IT, 24/7 help desk, cloud, cybersecurity, and on-site IT support for Dallas-Fort Worth businesses with 10 or more employees. Owner-operated since 1992, with a named engineer on every account.
32+
years owner-operated
200+
DFW networks managed
24/7
help desk + on-call
SERVICES
One IT team for your help desk, network, cloud, security, and servers, across DFW.
AI Cloud & M365
Azure, M365, and AI automation. Tenant hardening, custom workflow agents, and migrations that don't lose data on the way over.
- M365 + Azure landing zones
- Migrations from on-prem & G-Suite
- AI automation development
Cybersecurity
EDR, MFA, identity hardening, and incident response — owned end-to-end. We tune the alerts, not just collect them.
- Endpoint detection & response
- Phishing & awareness training
- Tabletop exercises & pen tests
Managed Services
Flat-fee monthly. Help desk, monitoring, patching, vendor liaison, and a quarterly business review with the same engineer who knows your environment.
- Silver / Gold / Platinum tiers
- Named engineer on every account
- Quarterly strategy reviews
Disaster Recovery
Enterprise-class offsite backup solution for your business. Daily verification, immutable storage that ransomware can't touch, and restores tested before you need them.
- Daily backup reports
- Immutable data storage
- Servers, M365, Google, you name it
IT Strategy
Quarterly business reviews, three-year tech roadmap, refresh budget. We tell you what to spend and when, before something fails.
- QBRs with line-item budget
- Hardware refresh cadence
- Compliance prep (HIPAA / SOC 2)
DAILY OPS / aggregated across managed clients
Across every network
Across every network
we run, today.
Daily data as of —
0M
Endpoint events processed
0
Exploit attempts blocked
0
Patches applied today
0K
Phishing emails neutralized
0s
Median help-desk pickup
0M
Identity events analyzed
HOW WE ENGAGE / four steps, no surprise invoices
Scope the work before
Scope the work before
you sign anything.
Call
30-minute discovery call. Tell us what you're running and what's hurting. We listen first. If 3T isn't the right fit, we'll tell you on that call.
- Stack & pain-points walkthrough
- Stakeholders & timeline
- Honest fit-check
Assess
Free network assessment. Risk factors, patch status, backup posture, and configuration notes, written up so you can read it whether you hire us or not.
- Patch & vulnerability scan
- Backup & DR posture
- Configuration audit
Propose
Scope, flat-fee number, and what "done" looks like, in plain English. No per-ticket gotchas. You see exactly what you're buying before signing.
- Scope with line items
- Flat-fee monthly + project quote
- Defined "done"
Run
Onboarded, monitored, supported. The same engineer answers your phone every time. Quarterly review, monthly KPI report, and your stack stays yours.
- Named engineer + on-call
- Monthly KPI & ticket report
- QBR with budget & roadmap
WHY 3T / what an MSP should feel like
We answer the phone.
We answer the phone.
Then we fix it.
A real person picks up.
Median pickup under 90 seconds. Business hours rings an engineer in our Richardson office. After-hours rings the on-call engineer.
Same faces, same context.
You get the same named engineer every time. Pattern recognition built up over years on your environment, not a fresh ticket from a stranger.
On-site when it matters.
Dallas, Fort Worth, Plano, Richardson, Arlington, and the rest of the Metroplex within a 35-mile radius. The truck is stocked with the parts we'll need on site. Same-day dispatch when remote can't close it.
Flat fees, plain invoices.
Silver, Gold, Platinum tiers — one monthly number, 15-minute billing increments where hourly applies. No per-ticket gotchas.
WHAT WE COVER
Everything your team needs,
Everything your team needs,
in one contract.
Managed IT
Whole stack on our team's desk. Flat monthly fee, owner-operated since 1992.
24/7 Help Desk
Phone rings. A real technician picks up. Median pickup under 90 seconds.
Cloud Services
Your office, running in the cloud we manage. CloudConnect — one login, everything your staff needs.
Disaster Recovery
A plan on the shelf before you need it. Run when you need it.
Security & Monitoring
Eyes on your network at 3am, too. SentinelOne, firewall, DNS, patch — without the marketing.
Onsite IT Support
A technician at your door when phone and remote don't cut it. DFW coverage, 35-mile radius.
IT Strategy
A written IT roadmap, with numbers. Standalone audit or embedded under managed IT.
Equipment Procurement
Stop chasing vendors to buy a laptop. One conversation, one quote, one invoice.
AI Integration
Agents that plug into your existing tools. Live in weeks.
PRICING SHAPE / three tiers, sized to your business
How our managed IT
How our managed IT
is structured.
Managed IT at 3T Pro runs in three tiers. Silver is hourly support, billed in 15-minute increments, for shops that want a named engineer and deep bench without a flat-fee plan. Gold covers unlimited remote support plus hourly onsite. Platinum is unlimited remote and unlimited onsite. Clients can move up a tier mid-contract as the environment grows.
See our tier breakdown and typical fit ranges →
HONEST FIT-CHECK / pencils out for both of us, or doesn't
Who we're a fit for.
Businesses with 10+ employees.
IT spend starting around $1,000 a month. No upper ceiling. We run environments from small professional-services offices up to multi-site operations with hundreds of endpoints.
Who we're not for.
One-to-three-user shops. The investment doesn't pencil out for either of us. If that's you, a freelance technician will serve you better, and we're happy to point you at one.
WHERE WE WORK
Dallas-Fort Worth IT support.
Dallas-Fort Worth IT support.
Right where you work.
Our office is in Richardson. We provide managed IT services for businesses across Dallas and Fort Worth, including teams in Plano, Garland, Arlington, and Irving. One office or several, the starting point is the same: understand your people, your network, and what needs to stay running.
Remote help handles the everyday issues. When the work needs hands in the room, we plan onsite IT support around your location and the job. Tell us where your team works and we'll confirm coverage and response arrangements before you sign.
IN THEIR WORDS
In their own words.
If you have ANY type of IT issue you need resolved, these are the guys to do it.
We had a serious business crisis. All of our current files, including design blueprints and proposals were lost. Projects came to a screeching halt.
When it came to equipping and supporting my sales team, I didn't need just an IT company. I needed a business partner who would be looking out for me.
ABOUT 3T PRO · SINCE 1992
DFW's IT provider before the cloud existed.
We opened in a Dallas garage in 1992, back when "the internet" meant a dialup line you shared with the fax. Same phone number since then, same leadership team, and a technician roster that turns over in years, not months.
What that buys you is pattern recognition. The weird stuff that stumps a newer shop — we usually know the root cause because we were running that tech when it first shipped.
READY?
Ready to hand your IT to people who answer?
Tell us about your business and what's breaking. We'll tell you honestly whether we're the right fit, usually on the first call.
Book a 20-minute call →Or call us at (972) 509-0585 · Mon–Fri 8:30 a.m. – 5:30 p.m. CT