Managed monthly. One number, one invoice, every month. Covers the tier you pick: Silver, Gold, or Platinum. Includes 24/7 monitoring, the help desk hours your tier specifies, and the security baseline for everyone. Billed flat. No per-ticket surcharges, no overage gotchas.
Fixed-scope projects. Migration, network rebuild, M365 cutover, hardware refresh, server stand-up. We scope it, write the line items, quote a flat fee, and ship to "done" as defined on the proposal. No T&M creep. If we discover something we missed in scoping, we eat it or we surface it before any extra hours are spent.
Hardware and software sales are final once shipped or licensed. We pass through manufacturer warranties and stand behind anything we install. We will not install hardware or software we cannot support — if a vendor's gear is on the do-not-touch list, we'll explain why on the first call.
Managed IT subscriptions run on a 12-month term and auto-renew unless either side gives 60 days' written notice. Mid-term upgrades (Silver → Gold → Platinum) are pro-rated and effective the next billing cycle.
Net 15 for established clients. Due on receipt for the first invoice. We accept ACH, check, and the major cards (cards run a small processing fee). We don't take crypto and we don't take cash. Late accounts get a phone call before they get a finance charge.
DFW Metro coverage, 35-mile radius. We've supported clients further out for years, but onsite-heavy tiers (Platinum) work best inside the radius. If you're farther out, ask. We'll tell you whether the math works.