Passwords & Lockouts
Microsoft 365 resets, line-of-business app logins, VPN and RDP access, and the "my laptop keeps asking me to sign in again" problems that are usually a quick call.
WHAT WE COVER
Most of what ends up in tickets.
Six buckets cover the bulk of help desk volume. Hardware and software in the same queue, business hours and after hours.
Email & Outlook
Broken profiles, missing calendar invites, stuck outboxes, shared mailbox permissions, spam that's slipped the filter, phishing that hasn't but looks convincing.
Printers & Connectivity
Driver conflicts, new-device setup, print server issues, Wi-Fi that drops on one floor, VPN tunnels that won't come up.
Workstation Software
Office apps that crash, legacy line-of-business apps that don't love the latest Windows update, browser issues, and the stuff that "was working yesterday."
Hardware Diagnostics
Laptop that won't boot, monitor that won't wake, external drive that won't mount. Over the phone first; shipped or onsite when it has to be.
Quick Questions
How do I share this file, how do I forward this meeting, is this email a scam. Free over phone or chat.
HOW IT WORKS
Four things we do the same every time.
We pick up.
Business-hours calls ring a technician. After-hours and weekend calls ring the on-call engineer.
- No "your call is important to us" loop
- No tier-one handoff
- Same engineers every time
- Median pickup under 90 seconds
90s median pickup
Remote first.
Most issues resolve faster over a remote session than a truck roll. We log in, watch the screen, fix it, leave a note on the ticket.
- Secure remote screen-share
- Engineer documents the cause
- Onsite when remote isn't enough
- Same-day onsite when it matters
Remote first
Quick Q&A is free.
Basic question-and-answer resolutions don't get billed. When something crosses into real work, we tell you before we start.
- "How do I share this file": free
- "Is this email a scam": free
- Phone or chat counts
- Cost impact called out first
$0 for Q&A
15-minute billing.
Billable work runs in 15-minute increments, not hourly round-ups. Cost impact goes on the ticket before the meter runs.
- 15-minute increments on Silver tier
- Unlimited remote on Gold + Platinum
- Estimate written into the ticket first
- No surprise line items at month-end
15-min increments
WHAT CUSTOMERS SAY
About calling the help desk.
Honest, hard-working, and a great company to work with. They have my trust.
Natalie N.
Auto loan management · Dallas, TX
With the help of a specialist on the other end of the line, I was able to recover my drive and start to populate a new machine. Phil (the phone tech) was able to walk me through most of my issues.
Paul M.
Marketing consultant · Dallas, TX
3T Pro IT Service Areas.
Business IT support reaches your staff wherever they're working that day, home office, hotel, job site, airport gate, or somewhere in between. Phone, screen share, or remote session, the engineer who knows your environment is the one who picks up.
- Dallas
- Fort Worth
- Arlington
- Plano
- Garland
- Irving
- Frisco
- McKinney
- Grand Prairie
- Denton
- Mesquite
- Carrollton
- Lewisville
- Richardson
- Allen
- Flower Mound
- Mansfield
- North Richland Hills
- Rowlett
- Wylie
- Euless
- DeSoto
- Grapevine
READY?
30+ years of experience.
30+ years of experience.
We've got you covered.
30-minute discovery call plus a free network assessment. You leave with a concrete scope and a flat-fee number, not a sales pitch.
Or call us at (972) 509-0585 · Mon‑Fri 8:30 a.m. – 5:30 p.m. CT
IT help desk for Dallas and Fort Worth.
Our Richardson-based team provides IT support for businesses in Dallas, Fort Worth, Plano, Garland, Arlington, and Irving. Staff can call from an office, a home desk, or a job site; the ticket stays tied to the business environment we support. For a DFW company with more than one location, tell us which site is affected and whether one person or the whole office is stuck. That helps the engineer separate a user issue from a network problem. When remote work reaches its limit, we coordinate onsite IT support under your agreement.
- Dallas
- Fort Worth
- Arlington
- Plano
- Garland
- Irving
- Frisco
- McKinney
- Grand Prairie
- Denton
- Mesquite
- Carrollton
- Lewisville
- Richardson
- Allen
- Flower Mound
- Mansfield
- North Richland Hills
- Rowlett
- Wylie
- Euless
- DeSoto
- Grapevine